HOW DO I REGISTER FOR AN ONLINE ACCOUNT WITH TOOL CITY?

  1. Click the “Log In / Register” link at the top right of our site.
  2. Click the “Continue” button under “Sign Up”
  3. Follow the prompts to create your account

HOW DO I EDIT MY ACCOUNT INFORMATION?

Click the ” My Account” link at the top right of our site.

I'VE FORGOTTEN MY PASSWORD

Click on forgot your password and enter your email address. We will then send an email to you with your password details.

HOW DO I PLACE AN ORDER?

At Tool City we go to great lengths to ensure your shopping experience is as easy and secure as possible.
First you need to register an online account with us. This process is very simple and will ensure you can quickly and safely make orders.
Once you have created your account you can browse the site; either using the categories listed down the side, by using the search function, or by looking at our current sale items.
When you have finished shopping, simply go to your cart and choose your preferred payment method. The freight will be calculated and added to your cart. Complete payment and the items will be shipped to you, we will advise dispatch details including carrier and relevant tracking details.
Alternatively, you can contact a member of our customer service team at (07) 3344 7777 to place a telephone order.

I CAN’T FIND THE ITEM I’M LOOKING FOR, CAN YOU DO SPECIAL ORDERS?

At Tool City we have a long history of fulfilling customers special requests. We use a long list of national and international suppliers, so chances are we can find what you need. E-mail us at sales@toolcity.com.au with as much information as you can on what you need and we will endeavour to find it and send you a quote.

CAN I GET MORE INFORMATION ON A PRODUCT?

We do try to give you as much information as possible on all of our products, however, if you require any additional information then please email (sales@toolcity.com.au), or call our customer service team at (07) 3344 7777. They will try to provide you with all the information you require.

CAN I VISIT AND LOOK AT A PRODUCT IN PERSON?

Yes certainly. We have a modest display area, but bear with us and we can show you any of the items we have in stock in the warehouse.

IS IT SAFE TO ORDER ONLINE?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

In stock items: will be despatched within 24hrs excluding weekends.

Buy in items: we have to comply with our suppliers terms of trade therefore we anticipate that buy in lines may take up to two weeks to procure and dispatch, dependent upon availability from our suppliers.

Delivery timeframes will then depend on your location.

TRACKING OF ORDERS

You will be emailed dispatch information which includes the carrier name and the relevant con note. Simply log onto their website and follow their prompts to tracking information.

DELIVERY: WHO, WHEN, WHERE, HOW MUCH?

Who: we use a nationwide freight broker which engages various state and national carriers.

When: In stock items: will be despatched within 24hrs excluding weekends.

Buy in items: we have to comply with our suppliers terms of trade therefore we anticipate that buy in lines may take up to two weeks to procure and dispatch, dependent upon availability from our suppliers.

Delivery time frames will then depend on your location.

Where: we ship Australia wide except PO Box addresses

How Much: once you have completed your shopping proceed to checkout, your freight cost will be calculated and shown as part of the checkout window.

I NEED TO CHANGE/CANCEL MY ORDER

If your order has been placed, but not dispatched, we will make the changes or cancellation straight away wherever possible. Please email (sales@toolcity.com.au), or call our customer service team at (07) 3344 7777 for assistance.
If your order has already been despatched then return of goods must be in line with our returns policy. Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.

MY ORDER IS DAMAGED – WHAT DO I DO?

Whilst we strive to ensure that your goods are shipped to prevent damage;

If the package is obviously damaged simply refuse delivery. If the damage is discovered after opening the consignment please take a picture of the carton(s) and product(s) and send us an email immediately. We will then make necessary arrangements for resupply.

WHAT IS YOUR RETURN & REFUND POLICY?

We offer a hassle free 14 days returns policy for an exchange or refund. See our Return Policy.